Refund policy

Because SHOFFAN products are food items, we follow strict quality and safety standards. For this reason, we’re unable to accept returns on opened or consumed products.

Refunds or replacements are only offered in the following cases:

• The product arrives damaged
• You receive the wrong item

If there’s an issue:
Please contact us within 24 hours of receiving your order and include:

• Your order number
• Clear photos showing the issue

Email: info@shoffan.com

Once we review your request, we’ll arrange a replacement or refund if applicable.